Managing your payout accounts securely and efficiently is a key part of billing on FlexView. This guide outlines how payout account settings work, how to post a request for account addition, and the access permissions required to manage them.
🔗 How to Add a Payout Account (Video)
To request the addition of a new payout account, 👉 Watch: How to Request Account Addition on FlexView
🧾 How the Splits Work
When a consumer makes a payment, FlexView can automatically split the payout across multiple accounts, either by:
Percentage (e.g., 80% to Account A, 20% to Account B) - On Fees only.
Fixed Amounts (e.g., ₦10,000 to Account A, ₦5,000 to Account B) - Fees and Energy Tariffs
When using fixed amounts, payouts will follow the order of accounts as displayed. The last account is treated as the remainder account, receiving any leftover balance.
🛡️ Secure Account Addition Process
For security reasons, only users with Admin access on the Power Manager dashboard can post requests for payout account additions. This helps prevent unauthorized changes and protects revenue allocations.
We’ve also made updates to ensure the process is properly controlled:
Built-in Form Validations: The account addition form on FlexView includes mandatory fields and checks—you will not be able to submit the request if certain required fields or documents are missing.
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Review Process by SHYFT:
After submission, SHYFT will verify the request, ensuring the authorization letter is properly signed by the correct personnel (e.g., management or designated approvers).
Timeline for approval or feedback is within 24 to 48 hours, and responses are shared via email.
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Implementation Timeline:
Once approved, the account addition will be implemented within 2–3 business days.
You’ll receive an email confirmation, and the account can be verified under the “Payout Accounts” tab in the Settings pane on FlexView.
🔐 User Roles & Permissions on FlexView
To reduce risk exposure, most Power Managers have now been assigned Manager access (instead of Admin). Below is a breakdown of current roles:
We recommend reviewing your current access setup. If you identify a user with Admin access who shouldn't be able to make billing or payout changes, kindly:
Adjust their role under Settings, or
Reach out to SHYFT Support for assistance.
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Note: Only accounts that are linked to active Tariff or Fee Plans will receive payouts from FlexView.
For help or further questions, contact SHYFT Support via your usual support channel.
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