How can Residents avoid Failed Payments? v.2

To avoid payment failures on the FlexView platform Residents/Users should use the following guidelines.

First, please ensure you have sufficient balance in the account for the transaction. 

• Card Transaction
  • Users should have their bank details and tokens ready when attempting a payment using the card option.
  • Users should make sure the correct card details or other bank information are inputted correctly.
• When using the bank transfer option, Residents should
  • Pay within the Window: Make the payment within the set window, typically 30 minutes as set by the payment platform.
  • Pay the Exact Amount: Pay the exact total amount displayed at the FlexView payment point. For instance, if the total amount is ₦10,050.50 but the user pays ₦10,000.00, the payment platform will view this transaction as failed because an incorrect amount was sent. The payment platform will in turn process a refund.
  • Use the Correct Bank Details: Since bank details are dynamically generated by the payment platform users must use the account number generated for each transaction and not save the payment platform's account details or make transfers to a previously used account number provided. This may lead to a payment misalignment in which the amount transferred cannot be retrieved and is not received by the Power Manager and in turn, the Resident's account is not credited.
• Keep the total amount paid per transaction within 2.5 million naira. To make payments larger than the set limit, split the payments into smaller tranches.
• To make payments for fees exceeding the platform's set limit, please credit the meter with energy credits in batches, then use the auto-pay or credit transfer feature to settle the due fees.

• Here are links to additional resources:

  • Common Payment Errors and Solutions: Find details on resolving frequently encountered payment issues [here].
  • Step-by-Step Troubleshooting Guide: Follow this guide to address common problems related to payments [here].