FlexView Residential users can make payments through different payment platforms. This is aimed at increasing reliability and more flexible payment options.
Payments can be made using
FLEXVIEW MOBILE APP PAYMENT
Within the FlexView Mobile App, there are 4 payment options for customers to buy Energy credits or pay for Community fees if applicable to their account. This article explains how to make a payment with the Mobile App and how to maximize the payment options available.
Make Payment
To make a payment, input the amount to be paid in the Naira section of the Payment Dashboard and click make a payment this will take you to the Payment Summary Page. On the Payment summary page, confirm the amount you are paying and determine if you want to pay for just energy credits or community fees or do both within a single payment transaction request.
1) Payment Dashboard 2) Payment Summary 3) Choose Payment Method
Payment Options
Payment with a Card
This is one of the most common payment options used for payments. Residents should have important card details (Card number, CVV, and Card pin) in hand to avoid a transaction failure. Note that bank cards accepted are MasterCards and Visa Cards which have 3DS security.
Payment via the Bank
This payment option allows customers to use one of their bank accounts if it is one of those authorized by Paystack to make a direct debit to the customer’s account. The bank accounts currently available on Paystack for this payment options are ALAT by Wema, GTB, Kuda Bank, Sterling Bank, and UBA. If a customer does not have an account with any of these banks then you are advised to use the Card, Transfer, or USSD option for payments. Most banks have a token requirement to complete the transaction. Customers should have a means of generating a token handy when attempting payments to avoid failed transactions. If a hardware token is not available, USSD could be an alternative means of generating a token.
Payment using Transfer
This payment option is suitable for customers who can make transfers via their mobile banking app and can make the transfer within 30 mins of requesting the payment option on FlexView.
Important Note: Paystack dynamically updates the bank account number to which the payment should be made. For this reason, it’s important that users do not save any Paystack account number without requesting the transaction via FlexView as the payment made could get lost without reflecting in their FlexView account.
Payment via USSD
To make a payment via USSD, the customer needs to have an account with GTB, Sterling Bank or Zenith Bank. The customer should have set up USSD payment with the registered mobile number and should be using the same phone to initiate the payment via FlexView to avoid errors while processing the payment.
FLEXVIEW WEB PAYMENT PORTAL
SHYFT FlexView supports power vending via the FlexView Web Payment Portal.
The Web payment portal is powered by the Flutterwave payment platform. To access the payment portal, Residents can use the same login details used on the Mobile App.
Residents registered on the FlexView platform will have key payee details such as name, email address, and meter pre-filled. Residents with multiple meters connected to their account will need to select which meter they want to make payment for. Payments can be made for each meter payment.
1) Acess Web Payment Portal
2) Fill in Payment Details
3) Make Payment
Payment Options
Payment with Card
This is the default payment option and one of the most common payment options used for payments. Residents should have important card details (Card number, CVV, and Card pin) in hand to avoid a transaction failure. Note that bank cards accepted are MasterCards and Visa Cards which have 3DS security.
Payment with USSD
To make a payment via USSD, the customer should have an account with one of the registered banks on the Flutterwave platform. Some of the popular banks available for USSD include GTB, Sterling Bank, Zenith Bank, Access Bank, First Bank, Ecobank, FCMB, UBA, etc. Once the bank is selected a unique code is provided which should be dialed from the registered mobile number for one of the acceptable banks to complete the transaction. The customer should have set up USSD payment with the registered mobile number.
Payment with Bank
This payment option allows customers to use one of their bank accounts if it is one of those authorized by Flutterwave to make a direct debit to the customer’s account. The bank accounts currently available on Paystack for this payment option are UBA, First Bank, Sterling Bank, and Zenith Bank. This leads to the user's bank portal completing the transaction.
If a customer does not have an account with any of these banks then you are advised to use the Card, Transfer, or USSD option for payments. Most banks have a token requirement to complete the transaction. Customers should have a means of generating a token handy when attempting payments to avoid failed transactions. If a hardware token is not available, USSD could be an alternative means of generating a token.
Payment with Transfer
This payment option is suitable for customers who can make transfers via their banking app and can make the transfer within 30 mins of requesting the payment option on FlexView.
Important Note: Flutterwave dynamically updates the bank account number to which the payment should be made. For this reason, it’s important that users do not save any Flutterwave account number without requesting the transaction via FlexView as the payment made could get lost without reflecting in their FlexView account.
Please note the following:
a) SHYFT payment platforms support a single transaction for a fee or bill that is due. For example, a fee of N800,000.00 to be paid by a user cannot be paid in two tranches but needs to be paid as a single transaction. Note that the transfer fee feature can also be used to make payments if the user has sufficient funds as energy credit balance.
b) Payment made via the mobile app has a limit of ₦2,500,000.00 including any transaction fee.
c) Payments via the web app have a limit of ₦2,500,000.00 including any transaction fee.
d) Payment with transfers (payment with credit balance) has no limit
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